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All watches and accessories presented in our salon are original and have instructions in Russian and branded warranty certificates The warranty is valid only with a correctly filled certificate that includes the model, serial number (if applicable), date of sale, warranty period, and clear stamps from the seller. The model and serial number of the item must match the information on the certificate, and we guarantee compliance with these conditions When purchasing a watch at the Caesar salon, the seller will complete all documents in your presence. In case of delivery, you will receive the watch with the warranty certificate already filled out Most brands provide a 24-month warranty from the date of purchase. Additionally, we offer a 5-year warranty on all watches purchased in our salon

Returns

According to Russian Government Resolution No. 471, dated May 27, 2016, wristwatches are included in the list of technically complex goods. By Russian legislation (Article 18 of the Law on Consumer Rights Protection), the return or exchange of such goods is possible under the following conditions:
  • If less than 15 days have passed since the purchase (or exchange)
  • If a significant defect is identified that cannot be eliminated within 45 days or if the malfunction recurs after repair
  • If the warranty repair period exceeds 45 days (clause 1, Article 20)
    • In other cases, the buyer is entitled to free repairs. These conditions apply within the framework of a warranty case When returning watches and accessories purchased remotely (with delivery), we adhere to Russian legislation, specifically Article 26.1 of the Law on Consumer Rights Protection, concerning the distance selling of goods

    Repair

    Swiss brands provide an international warranty, allowing you to access repair services at any authorized service center worldwide If you have a warranty card, you can have your watch serviced in any country where such a center is available

    Warranty case

    After the defective watch is handed over to the service center, a quality technical check is performed, which, according to clause 1 of Article 21, cannot exceed 20 days. This is necessary to determine whether the defect is a manufacturing flaw or caused by the customer (warranty or non-warranty case) If the defect is recognized as warranty-related and less than 15 days have passed since the purchase, the buyer is entitled to exchange or return the watch. If more than 15 days have passed, free repair is provided within up to 45 days. The buyer can return or exchange the item if this period is exceeded A defective watch can be submitted to the manufacturer’s authorized service center or through the seller from whom it was purchased (clause 5, Article 18)

    Warranty case

    The warranty does not cover the following watch parts:
  • battery
  • strap
  • bracelet
  • packaging
  • case
  • glass
  • dial
  • winding crown
  • buttons
  • removable lugs
    • During the warranty period, battery depletion (the battery installed in the watch at the factory) is permitted and is not considered a defect. The battery replacement is carried out according to the manufacturer’s conditions specified in the warranty certificate The warranty does not apply to watches showing signs of improper use:
  • Internal or external damage caused by any external mechanical impact, shock or vibration loads, or application of external force to parts of the item
  • Signs of impacts and mechanical damage — dents, chips, detached hands, scratches, missing or deformed winding crown, broken or cracked glass, and any breach of the integrity of the design
  • Damage caused by temperature effects, moisture, dust, or dirt due to violation of operating rules
  • Signs of unqualified opening or attempts at repair outside an authorized service center: scratches on the case at the junction with the back cover, fingerprints inside the mechanism, etc.
  • Damage caused by natural disasters, environmental factors, static electricity, chemically aggressive environments, etc.
  • Damage due to the ingress of foreign objects, substances, or insects
  • Other damage caused by intentional or negligent actions of the buyer or violation of operating rules
    • A case will also be deemed non-warranty if the article or individual number of the watch does not match the information provided in the warranty certificate or if any unauthorized changes (additions, corrections) have been made to the warranty certificate

    FAQ

    Swiss brands offer an international warranty, which allows you to have your watch repaired at any authorized service center worldwide. With the provided warranty certificate, you can service your watch in any country where such a center exists
    First, you need to check if the warranty is still valid. The warranty certificate or card indicates the sale date and specifies the warranty period. Typically, this period ranges from 1 to 5 years. Only a few brands offer more extended warranties We recommend using only authorized service centers if your warranty is still valid. You can ask our staff for the addresses of such centers
    Unfortunately, this can happen, as it’s difficult to determine how much time has passed since the watch was manufactured until you purchased it. Therefore, most manufacturers do not extend their warranty coverage to batteries
    No, the manufacturer’s warranty does not cover such cases because they cannot control how the watch is used. Even durable sapphire glass can be scratched, for example, by a diamond or an abrasive tool
    When you purchase a watch, you are provided with a warranty certificate or card and an instruction manual outlining the warranty conditions, duration, and possible limitations
    To protect their products from counterfeiting, some watch brands require official retailers to register the sale information in an electronic system, simultaneously activating the warranty. Once an electronic warranty is activated, paper warranty documents are no longer needed for the watch